Admiral Shark United Kingdom Support and Customer Service

Live chat is the fastest way to reach Admiral Shark live support on the website or in the mobile app. Use chat when you need quick help while playing, depositing, or managing your account.

How to use live chat

• Tap or click the chat icon on the bottom corner of the screen on the website or app.
• Choose a topic such as payments, bonuses, login, or account checks.
• Type your question in English and send it to the customer support agent.
• Stay in the chat window so you do not miss the answer.

Best situations for live chat

• Login problems, password resets, or account lockouts.
• Questions about deposits, withdrawals, limits, or pending payments.
• Help understanding bonus terms or wagering on a support game.
• Quick checks on document status after sending ID for verification.
• Urgent issues during a game round or live event.

When live chat is available and languages

• Chat is available 24/7 for players in the United Kingdom.
• Support is provided in English for all UK accounts.

Expected response times in chat

• First reply is usually within 1–3 minutes.
• During very busy periods, it can take a little longer.
• Complex cases may be moved to email or technical support, and you will be told what happens next.

Tips for faster live chat help

• Start by stating your username and date of birth so the agent can find your account.
• Describe the problem in short, clear steps, for example: what you tried, what you clicked, what message you saw.
• Attach screenshots of any error message if the upload option is shown in the chat.
• Keep the chat window open and avoid starting multiple chats at the same time.
• If the problem is about a payment, have the time, amount, and method ready.

Email support is ideal when you need written confirmation, have a detailed question, or need to send documents. You can contact customer service by support email at any time from your usual email address.

How to send an email

• Use the support email address shown in your Admiral Shark account under Contact or Help.
• Write from the email registered on your account for faster checks.
• Add a short, clear subject line, for example: “KYC documents”, “Deposit not credited”, or “Self-exclusion request”.
• In the message, include your full name, username, and date of birth.
• Attach any needed files, such as ID photos, proof of address, or payment screenshots.

Best situations for email support

• Sending verification documents or answering KYC questions.
• Disputes about game results, payouts, or transaction history.
• Formal complaints that you want in writing.
• Questions that are not urgent, or that need detailed review.
• Requests about safer gambling tools and long-term limits.

Email addresses and departments

• General customer service: use the main support email listed on the contact page.
• Technical issues: you may be redirected to a technical support email if the case is complex.
• Responsible gambling and account closure: use the responsible gambling or account address if shown in your account settings.

Expected email response times

• Standard emails are usually answered within a few hours.
• Complex cases, document reviews, or provider checks can take up to 24 hours or longer.
• If more time is needed, you should receive an update explaining the next steps.

Tips for faster email replies

• Use one email thread for the same issue so the support team can follow the history.
• Attach clear photos or scans rather than very large files.
• If the issue is about a transaction, include time, amount, currency, and payment provider.
• If the issue concerns a game, include game title, provider, time, and stake.
• Avoid sending multiple emails about the same problem within a short time, as this can slow down answers.

Phone support is available if you prefer to speak to someone or have an urgent matter that needs direct help. You can call the helpline number for real-time Admiral Shark customer support.

How phone support works

• Dial the Admiral Shark helpline number shown on the website under Contact for the United Kingdom.
• Check if the support number is a free number or local rate before calling.
• Follow the menu instructions if an automated message plays.
• Have your details ready so the agent can confirm your identity.

Best situations for phone calls

• Urgent account access problems, such as security locks.
• Concerns about recent payments or potential unauthorised activity.
• Safer gambling and self-exclusion requests when you want to talk them through.
• Help navigating the website or app if you find it hard to use.

Phone numbers, hours, and regions

• UK players should use the UK helpline number listed in the account area or contact section.
• Opening hours for calls are shown next to the number; some lines may not be helpline number 24 7.
• If phone support is closed, you can still use live chat or email.

Expected call wait times and resolution

• Most calls are answered within a few minutes, depending on how busy the line is.
• Simple issues can often be fixed during the same call.
• More complex problems may be logged and passed to a specialist; you may then receive an email update.

Tips for faster phone support

• Have your username, full name, date of birth, and postcode ready.
• If calling about a payment, have your card or e-wallet details and recent transaction times to hand.
• If calling about a game, note the game name, time, stake, and platform (website or app).
• Try calling during off-peak hours, such as early morning, to reduce queue times.

Social media and messaging platforms provide another way to contact customer support if you prefer not to use chat or phone. These channels are helpful for general questions and guidance about the site.

Available platforms and how to contact

• Facebook or X (Twitter): use the official pages linked from the website footer and send a direct message.
• WhatsApp or Telegram: if offered, the contact details will appear in your account under Support or Contact.
• Always access social profiles from the official site to avoid fake accounts.

Best situations for social or messaging support

• General questions about joining, registration, or basic account settings.
• Asking how to find information on the site, such as rules or terms.
• Checking current contact options if you cannot reach the main website.
• Sharing feedback about customer service or the platform.

Response times on social media

• Social media messages are usually reviewed during core support hours.
• Response times can vary, and may be slower than live chat or phone.
• For urgent or sensitive issues, you will be guided to live chat, phone, or email.

Tips for using social and messaging safely

• Never share full payment details or passwords in social messages.
• Use social channels for general guidance, not for full identity checks.
• If an account asks for sensitive data and you are unsure, close the chat and use the contact details listed on the official site.
• Keep messages polite and focused on one question at a time so support agents can help you faster.

Technical support helps when you have problems using the website, app, or games. This covers issues such as login errors, game crashes, or payment failures.

How to reach technical support

• Start in live chat and describe the technical problem you are facing.
• The agent may solve it directly or pass the case to the technical support team.
• For detailed issues, you may be asked to send more information by support email.
• In some cases, technical support may call you if that is needed and you agree.

Issues handled by technical support

• Login problems that do not resolve through password reset.
• Error messages when loading the website or app.
• Games freezing, crashing, or not settling correctly.
• Deposits that do not appear, or withdrawals showing errors after you try.
• Problems updating personal details or verification documents.

Technical contact details

• Use the main support channels (chat, email, or phone) and request technical help.
• You may be given a case number so you can follow progress.
• If a dedicated technical email is provided, it will be shared by the support agent.

Expected technical support timings

• First contact in chat is usually within a few minutes.
• Many technical issues are solved on the same day.
• Some problems need checks with game or payment providers and may take longer; you will be told when to expect an update.

Tips for faster technical problem solving

• Take screenshots of any error messages, including the time and page address if possible.
• Note your device type, operating system, browser or app version, and internet connection type.
• Explain what you were trying to do, step by step, before the problem appeared.
• If the issue is about a game, include game name, stake, time, and whether you used the app or browser.
• Do not repeat the same steps many times if they keep failing, as this can create duplicate transactions; speak to support first.

VIP and priority support gives higher tier players quicker access to customer service and a more tailored experience. If you qualify as a VIP, you may receive direct contact options and faster handling of your cases.

How VIP and priority support works

• Eligible players are contacted directly about VIP status by the support team.
• Priority support can include a dedicated account manager, priority live chat, or a special support number.
• Details of your VIP contact channels will be shared in your account area or by email.

Who qualifies for VIP services

• High activity players who meet internal criteria set for the VIP scheme.
• Players who show consistent and responsible use of the platform.
• Eligibility is reviewed regularly and can change over time.

VIP contact details and response times

• VIPs may receive:
  • A dedicated email address for priority cases.
  • A direct phone line or helpline number for urgent issues.
  • Priority routing in live chat.
• Priority cases are usually handled ahead of standard queues, but all safety and security checks still apply.

Getting the most from VIP support

• Use your dedicated contact routes for important account, payment, or limit questions.
• Keep your contact details up to date so your account manager can reach you.
• Discuss safer gambling tools, limits, and cooling-off periods openly so support can tailor the service to your needs.
• If you think you should have VIP access but have not been contacted, speak to customer support through chat or email for guidance.