Responsible Gaming

Gambling always involves the risk of financial loss. No strategy or system can remove this risk. You should only play safe games using money you can afford to lose.

Responsible gambling means:

• Treating betting as a leisure activity, not as a source of income.
• Setting clear limits on time, deposits, losses and stakes before you start.
• Keeping your day-to-day expenses, savings and essential bills separate from any money used for gambling.
• Staying aware of your emotions while playing and taking a break if you feel stressed, frustrated or pressured.
• Reviewing your activity regularly using your account history to learn more about your behaviour.

On the Admiral Shark platform, players can:

• Set daily, weekly or monthly deposit limits to keep control of spending.
• Use loss and wager limits to prevent chasing losses.
• Apply reality checks to see how long they have been playing.
• Take short cool-off periods when gambling feels less enjoyable.
• Request a longer self-exclusion if they need a complete break.

These tools are designed to support healthy habits and to help protect both your financial stability and your emotional wellbeing.

Gambling addiction can affect anyone and often develops gradually. Warning signs relate to money, time, mood and relationships. This condition is serious and needs attention as early as possible.

Common indicators that someone may have a gambling problem include:

• Spending more money or time on betting than planned.
• Needing to stake higher amounts to feel the same level of excitement.
• Chasing losses and trying to win back money straight away.
• Hiding gambling activity, bank statements or online accounts from family or friends.
• Borrowing money, selling belongings or missing payments due to gambling.
• Feeling irritable, restless or low when trying to cut down or stop.
• Neglecting work, study, social life or family duties to continue playing.
• Using gambling to escape from stress, anxiety, depression or other problems.
• Returning to betting after arguments, setbacks or bad moods.
• Repeatedly breaking personal limits or promises about how much to spend or how long to play.

If you recognise several of these signs in yourself or someone close to you, professional help and structured support can be very useful.

Betting addiction can be managed and treated, but it requires honest reflection and practical steps. You are not expected to handle this alone. A combination of self-help strategies, gambling tools and professional support can improve your situation.

Practical recommendations that may help include:

• Acknowledge that gambling feels out of control and treat this as a health issue, not a personal failure.
• Set strict financial limits and hand over control of credit cards or online banking to a trusted person if needed.
• Use account tools such as deposit limits, loss limits and time reminders to reduce risk.
• Activate a temporary cool-off or a long-term self-exclusion period on Admiral Shark if you need to stop gambling.
• Install gambling blocking software or financial blocks on your devices and bank accounts.
• Remove gambling apps, unsubscribe from marketing messages and avoid websites linked to betting.
• Talk openly to family or friends so they can provide practical and emotional support.
• Contact dedicated gambling support services in the United Kingdom for counselling and structured treatment.
• Focus on alternative activities that give enjoyment and a sense of progress, such as exercise, hobbies or social events.
• Seek help for related issues such as debt, anxiety, depression or substance use from suitable professionals.

Early action reduces harm. Consistent use of limits, blocks and specialist support offers the best chance of long-term control.

If you are concerned about your gambling or someone else’s, confidential help is available in the United Kingdom. Independent organisations offer information, self-assessment tools, live chat, helplines and structured treatment.

Main external support services include:

• GambleAware – Information, self-help and signposting to treatment: https://www.begambleaware.org
• National Gambling Helpline (run by GamCare) – Free 24/7 phone and live chat support: https://www.gamcare.org.uk or call 0808 8020 133
• GamCare – Counselling, online chat, forums and treatment services across Great Britain: https://www.gamcare.org.uk
• Gamblers Anonymous UK – Peer support groups based on shared experience: https://www.gamblersanonymous.org.uk
• Gordon Moody – Residential and online treatment programmes for severe gambling addiction: https://gordonmoody.org.uk
• NHS Gambling Services – Free treatment and support through the National Health Service: search “NHS gambling support” or visit https://www.nhs.uk
• MoneyHelper – Impartial debt and money guidance for problems linked to gambling: https://www.moneyhelper.org.uk

These services operate independently from Admiral Shark and follow strict confidentiality policies.

If you feel that gambling on your account is causing harm or you are worried about addiction, you can contact customer support for guidance on available tools and account options. Our team can explain responsible gaming features and help you apply limits or exclusions that match your needs.

You can reach Admiral Shark support in the United Kingdom using:

• Email – Send a detailed message describing your concerns and any responsible gaming requests.
• Live chat – Use the on-site chat function for real-time assistance regarding limits, cool-offs and self-exclusion.
• Help centre or FAQ – Review responsible gaming articles, policies and practical tips for safer play.

Please state if your request relates to gambling addiction or loss of control, so that support staff can prioritise your safety.